At Just99solution, we strive to ensure that our customers are fully satisfied with their purchases. However, we understand that issues may arise, and we offer refunds under the following conditions:
Refund Eligibility
You are eligible for a refund if any of the following conditions apply:
- Product Errors:
– If the theme or plugin you purchased contains **errors or bugs** that prevent it from functioning as advertised, and we are unable to resolve the issue, you are entitled to a full refund.
Conditions for Refund
– You must provide detailed information about the issue, including error messages or screenshots, if applicable.
– We will first attempt to resolve the issue through support and troubleshooting. If the issue cannot be resolved, a refund will be processed.
Non-Refundable Situations
– Change of Mind: Refunds will not be issued for products simply because you no longer wish to use them or have changed your mind after purchase.
– Compatibility Issues: It is the customer’s responsibility to ensure that the theme or plugin is compatible with their WordPress version or hosting environment before purchase.
– Product Misuse: Refunds will not be issued if the product has been modified or used incorrectly beyond its intended purpose.
How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team at info.ajcreativestore@gmail.com with your order number and details of the issue.
- Provide any relevant documentation such as screenshots, error messages, or descriptions of the problem.
- Our team will review your request and respond within 1-2 business days
Refund Processing
Once your refund is approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
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This Refund Policy clearly defines the conditions for refunds, ensuring transparency and a smooth process for your customers.